Bespoke Services
Navigating later life care — particularly when Alzheimer’s or dementia are involved — can feel overwhelming for individuals and families alike. Our bespoke service is designed to provide clear guidance, practical support, and compassionate advocacy at every stage, ensuring peace of mind when it matters most.
We begin with an initial discussion at no charge, giving you the opportunity to talk openly about your circumstances, concerns, and priorities. From there, we offer tailored support that reflects each individual’s needs, wishes, and long-term wellbeing.
Initial Discussion No Charge
Telephone consultation where our services will be explained and, importantly, you can get to know us, with no obligation to advance matters further.
Chargeable Services
Following our discussion, this will establish needs, wants and aspirations. Options are then identified, and discussions on how to move forward can take place. Finally, action points will be defined, and signposting where appropriate will be provided. This function need not provide for any further involvement.
Attendance Allowance Application (AA)
There are two levels: the lower and higher allowance. To obtain the higher is dependent on certain circumstances, which we can help define. In both cases timing is important as successful claims can only be backdated to when the application was first made, not when the need arose
In Attendance at third-party meetings & Travel expenses, insert ” most are carried out by video conferencing”
Challenging DWP’s Decision
Power of Attorney
Single & Double + travel expenses (if applicable)
Assisting in the application and registration of Lasting Powers of Attorney, including, Property and Assets and/or Health and Welfare.
Accommodation, Relocation and Upgrading
Because of the complex nature of this service, each case will be treated on an individual basis and an estimate of costs involved will be provided before any work in undertaken.
Care Fee Evaluation
Carrying out initial indicative research and assessing viability.
Planned and Unplanned Hospital Admission
Assistance with arrangements and ensuring that the NHS follows the correct procedure and full compliance is achieved.
Hospital Discharge Procedure
Attendance at Third Party Meetings + travel expenses
Attendance at meetings with the NHS and Social Services to assess entitlement for Continuing Health Care (CHC), Funded Nursing Care (FNC) sometimes called Registered Nursing Care Contribution (RNCC) and for Care and Financial assessment meetings. Family meetings, appeals or dispute with Care Homes, are also included in this category. If more than one meeting is required relating to associated matters then special reduced rates could apply, but these will be discussed prior to any further involvement.
Social Services Funded Domiciliary Care
Managing Appeals and Disputes with Third Parties
Guidance and Advice
Social Services Respite, Residential, Nursing, Dementia and End of Life care.
Assisting in arranging and setting up social services and NHS-funded residential and nursing care. this can include for the care to be provided in a clients own home.
This can include the care to be provided in a client’s own home, managing appeals and disputes.
Post Death Advocacy and Management
Guidance and support for executors and family members in the disposal of assets, goods and chattels. Close liaison with solicitors, accountants and other professionals in winding up an estate through probate or letters of administration.
Because of the complex nature of this service, each case will be treated on an individual basis and an estimate of costs involved will be provided before any work is undertaken.
In addition to the above, Discretionary Travel Expenses (DTE) may be chargeable in certain circumstances and will be agreed between both parties before implementation.
Wrongful Charging of Care Fees
If we are successful in reclaiming fees that should never have been paid in the first place and/or obtaining contributions to future care costs, we have a success fee, which in the general market is well below the usual amounts charged.
Home Aids Identification/Sourcing
Care Supplies and Aids from walking frames to motabilty scooters, from hand rails to bath lifts, to all things to assist people in their own home, including Electronic 2-way 24/7 audio/video monitoring and off site support (and much more), for those living on their own.
Annual Retainer Fee (ARF)
The Annual Retainer Fee (ARF) entitles a Client to independent Case Management and Advocacy service for a full year. Some of the other services set out above are included in the ARF