Bespoke Services

Navigating later life care — particularly when Alzheimer’s or dementia are involved — can feel overwhelming for individuals and families alike. Our bespoke service is designed to provide clear guidance, practical support, and compassionate advocacy at every stage, ensuring peace of mind when it matters most.

We begin with an initial discussion at no charge, giving you the opportunity to talk openly about your circumstances, concerns, and priorities. From there, we offer tailored support that reflects each individual’s needs, wishes, and long-term wellbeing.

Initial Discussion No Charge

Telephone consultation where our services will be explained and, importantly, you can get to know us, with no obligation to advance matters further.

Chargeable Services

The Initial Discussion can take place face-to-face. Please get in touch with us for further information.

Consultation Discovery Meeting – (travel expenses may apply if separate from initial meeting).

This will establish needs, wants and aspirations. Options are then identified, and discussions on how to move forward can take place. Finally, action points will be defined, and signposting where appropriate will be provided. This function need not provide for any further involvement.

Attendance Allowance Application (AA)

Assisting with the initial application for AA or for upgrading from the lower rate to the higher rate.

Power of Attorney

Single & Double + travel expenses (if applicable)

Assisting in the application and registration of Lasting Powers of Attorney, including, Property and Assets and/or Health and Welfare.

Accommodation, Relocation and Upgrading

Because of the complex nature of this service, each case will be treated on an individual basis and an estimate of costs involved will be provided before any work in undertaken.

Care Fee Evaluation

Carrying out initial indicative research and assessing viability.

Planned and Unplanned Hospital Admission

Assistance with arrangements and ensuring that the NHS follows the correct procedure and full compliance is achieved.

Hospital Discharge Procedure

In respect, ascertaining what level of care is required, where it is best provided and who pays. To assist and negotiate with all parties in connection with the arrangements, ensuring that both the NHS and Social Services follow the correct procedure and full compliance is achieved. Where appropriate, liaise with the NHS, including the patient’s Consultant, Nurses, Support team, Social Services on matters relating to the provision of care in the community and Care Home (if applicable). To bring this all about in the shortest time frame possible

Attendance at Third Party Meetings + travel expenses

Attendance at meetings with the NHS and Social Services to assess entitlement for Continuing Health Care (CHC), Funded Nursing Care (FNC) sometimes called Registered Nursing Care Contribution (RNCC) and for Care and Financial assessment meetings. Family meetings, appeals or dispute with Care Homes, are also included in this category. If more than one meeting is required relating to associated matters then special reduced rates could apply, but these will be discussed prior to any further involvement.

Social Services Funded Domiciliary Care

Negotiate and assist in arranging and setting up social services, domiciliary and community-funded care.

Managing Appeals and Disputes with Third Parties

Guidance and Advice

Social Services Respite, Residential, Nursing, Dementia and End of Life care.

Assisting in arranging and setting up social services and NHS-funded residential and nursing care. Managing appeals and disputes.

Post Death Advocacy and Management

Guidance and support for executors and family members in the disposal of assets, goods and chattels. Close liaison with solicitors, accountants and other professionals in winding up an estate through probate or letters of administration.

Because of the complex nature of this service, each case will be treated on an individual basis and an estimate of costs involved will be provided before any work is undertaken.

In addition to the above, Discretionary Travel Expenses (DTE) may be chargeable in certain circumstances and will be agreed between both parties before implementation.

Wrongful Charging of Care Fees

Our service can offer an alternative to the practice of No Win No Fee in regards to reclaiming care fees that have been paid due to incorrect assessments. For more information, click here.

Home Aids Identification/Sourcing

Care Supplies and Aids from walking frames to motabilty scooters, from hand rails to bath lifts, to all things to assist people in their own home, including Electronic 2-way 24/7 audio/video monitoring and off site support (and much more), for those living on their own.

Annual Retainer Fee (ARF)

The Annual Retainer Fee (ARF) entitles a Client to independent Case Management and Advocacy service for a full year. Some of the other services set out above are included in the ARF